Customer Service

PHONE CALL

Services will be available
from Monday to Friday
10.00 – 18.00 (GMT+1)
tel. +39 080 321 05 57 / int. 5

EMAIL US

CUSTOMER SERVICE ONLINE

customerservice@kymesunglasses.com


Here you will find answers to your questions about shopping at our online store,
your order, payment options and more. simply select from the categories below for your complete information.

  • HOW TO SHOP
  • SHIPPING
  • RETURNS AND REFUNDS
  • CONDITION OF USE
  • PRIVACY POLICY
  • COOKIE POLICY

HOW TO SHOP

1. Ordering

FOR FIRST TIME USERS

For your security, first-time orders can only be shipped to the cardholder’s billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder’s name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

FOR REGISTERED USERS

If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first ‘Checkout’ tab.

HOW TO MAKE A PURCHASE

Shopping the kyme sunglasses Online Store is easy: if you know what you are looking for, use the specific category links, such as ‘sun’, ‘optical’, or the ‘miki’ section on the site. Once you have found an item, select your size and color and use the ‘ADD TO cart’ button underneath. Click on ‘Checkout’ to complete your order.

BILLING AND SHIPPING

Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.

SHIPPING OPTIONS

From the options provided, select from the shipping methods that are available for the item(s) that you wish to purchase.

PAYMENT INFORMATION

At this time, you must verify if your address information is correct, review your order, enter your payment method and click ‘Continue Checkout’.

PURCHASE SUMMARY

After you complete the billing details, you will find in the ‘Order Summary’ a summary of the items you are purchasing and the order total. Click on ‘Proceed to payment’ to complete the checkout.

ORDER CONFIRMATION

Once the checkout is completed, in ‘Your Order Confirmation’ page you will find all the details regarding your order, including billing and shipping address, shipping and payment method selected, a summary of your order and the total amount. You will receive an order confirmation email which will include an order number that you can use to track your order in ‘My Account’. Once your items have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent.

2. Valid Payment Methods

Payment for all goods can be by credit card. We accept payment with:

VISA
MASTERCARD
AMERICAN EXPRESS
PAYPAL