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HOW TO SHOP

1. Ordering

FOR FIRST TIME USERS

For your security, first-time orders can only be shipped to the cardholder’s billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder’s name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

FOR REGISTERED USERS

If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first ‘Checkout’ tab.

HOW TO MAKE A PURCHASE

Shopping the kyme sunglasses Online Store is easy: if you know what you are looking for, use the specific category links, such as ‘sun’, ‘optical’, or the ‘miki’ section on the site. Once you have found an item, select your size and color and use the ‘ADD TO cart’ button underneath. Click on ‘Checkout’ to complete your order.

BILLING AND SHIPPING

Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.

SHIPPING OPTIONS

From the options provided, select from the shipping methods that are available for the item(s) that you wish to purchase.

PAYMENT INFORMATION

At this time, you must verify if your address information is correct, review your order, enter your payment method and click ‘Continue Checkout’.

PURCHASE SUMMARY

After you complete the billing details, you will find in the ‘Order Summary’ a summary of the items you are purchasing and the order total. Click on ‘Proceed to payment’ to complete the checkout.

ORDER CONFIRMATION

Once the checkout is completed, in ‘Your Order Confirmation’ page you will find all the details regarding your order, including billing and shipping address, shipping and payment method selected, a summary of your order and the total amount. You will receive an order confirmation email which will include an order number that you can use to track your order in ‘My Account’. Once your items have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent.
2. Valid Payment Methods

Payment for all goods can be by credit card. We accept payment with:

VISA
MASTERCARD
AMERICAN EXPRESS
PAYPAL

SHIPPING

We ship worldwide. To offer you the best service and ensure fast worldwide deliveries we ship with BRT and DHL. Shipping rates vary based upon shipment type, destination (please see table below) and your rate will be automatically calculated at checkout.

We aim to dispatch all orders within 48 hours (orders accepted before 12:00 am CET will be shipped the same day). Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.

Here are the different shipping options offered.

TABLE Delivery
DESTINATION COST TIME / CARRIER
Italy FREE 2-3 Working Days / BRT
express international EUROPE € 20.00 3-4 Working Days / DHL
express international WORLD € 20.00 5-7 Working Days / DHL

In your order we’ll send a number od tracking.

RETURNS AND REFUNDS

If you are not satisfied with your purchase, you have 7 business days from the date of delivery to email customerservice@kymesunglasses.com and obtain a return authorization number (RA #). Orders returned without a valid RA # may face a delay in processing and a refund may not be approved. If your return is approved you can proceed to send the package back. Unfortunately, we do not currently offer free returns for our customers except for items which have defects.

All merchandise must be returned unworn and in like-new condition with the original hangtag attached in order to receive a full refund.
Kyme reserves the right to refuse any returns that do not meet our quality control requirements.

Refunds are only issued after merchandise has passed our quality control check. Refunds are automatically processed in the original form of payment.

Please allow 5-10 business days for your refund to show on your bank statement.

CONDITIONS OF USE

Welcome to our website kymesunglasses.com (the “Website”). These Conditions of Use govern access to and use of kymesunglasses.com. The access to and use of this website as well as the purchase of products on kymesunglasses.com are based on the assumption that you have read, understood and accepted these Conditions of Use. This Website is managed and maintained by Kyme S.r.l. VIA RUGGERO BONGHI 1, 70022 ALTAMURA (BARI – ITALY), vat number 07503420726.

If you need assistance, visit our Customer Service area, where you will find information on orders, shipping, refunds and returns of products purchased on kymesunglasses.com, a registration form, tips and other general information on the services provided by kymesunglasses.com. You can contact us by email at: customerservice@kymesunglasses.com.

For any other legal information, visit the Conditions of Sale, Returns Policy and Privacy Policy sections on kymesunglasses.com. The Provider may amend or simply update all or part of these Conditions of Use. Any amendment or update of the Conditions of Use shall be posted for our users on the Home Page of kymesunglasses.com as soon as such amendments or updates have been made and shall be binding as soon as they are published on the website in this section. Therefore, you should regularly access this section on the website in order to check the publication of the most recent and updated Conditions of Use. If you do not agree to all or part of the kymesunglasses.com´s Conditions of Use, please do not use our website.

The access to and use of kymesunglasses.com, including display of web pages, communication with the Provider, downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be solely liable for your use of kymesunglasses.com and its contents. The Provider shall not be considered liable for any use of the website and its contents made by its users that are not compliant with the laws and regulations in force, without prejudice to Provider’s liability for intentional torts and gross negligence. In particular, you will be solely liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

Lastly, as all materials will be downloaded or otherwise obtained by using the service at the user’s choice and risk, any damage to computer systems or loss of data caused by the download operators shall be exclusively at the user’s liability, and cannot be attributed to the Provider. The Provider denies all liability for any damage resulting from the inaccessibility of the services on the site or any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, network, provider, telephone or connection issues, unauthorized access, alteration of data, or faulty and/or defective functioning of the electronic equipment belonging to the user.

The user is responsible for correctly storing and using their personal details, including the credentials allowing access to the services, in addition to any damage caused by the Provider or third parties following the incorrect use, loss or removal of said information.

1. PRIVACY POLICY

We recommend that you read the Privacy Policy which also applies in the event that users access to kymesunglasses.com and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes kymesunglasses.com collects and uses your personal data.

2. INTELLECTUAL PROPERTY RIGHTS

All content included on kymesunglasses.com, such as works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos, and any other material published in any format on kymesunglasses.com, including menus, web pages, graphics, colors, screens, fonts and web design, diagrams, layouts, methods, processes, functions and software that are part of kymesunglasses.com (collectively, the “Contents”), are protected by copyright and all other intellectual property rights by Kyme S.r.l., an Italian company with registered offices in VIA RUGGERO BONGHI 1, 70022 ALTAMURA (BARI – ITALY) – and/or the Provider and other rights owners. You may not reproduce in any form, in whole or in part, kymesunglasses.com and/or its Contents without the express written consent Kyme S.r.l. and the Provider.

Kyme S.r.l. and/or the Provider have the exclusive right to authorize or prohibit any direct or indirect, temporary or permanent reproduction of kymesunglasses.com and its Contents in any way or form.

Regarding the use of kymesunglasses.com, you are solely authorized o view the Website and its Contents. You are also authorized to perform all temporary reproductions, without any personal financial gain, considered transitory or accessory, an integral and essential part of viewing kymesunglasses.com and its Contents, and all other navigation of the website performed exclusively for legitimate use of kymesunglasses.com and its contents. You are not authorized to reproduce all or part of kymesunglasses.com and its Contents in any form. Any reproduction must be authorized on a case-by-case basis by the Provider and/ Kyme S.r.l., or by the authors of the individual works contained in the Website if necessary. These reproductions must, in any case, be performed for legal purposes and in compliance with the copyright and other intellectual property rights of the provider and the authors of the individual works contained on the Website. The authors of individual works published on kymesunglasses.com have, at all times, the right to claim the ownership of their works and to oppose any deformation, alteration or other modification to them, including any damage caused to the works, to their honor or reputation. You undertake to respect the copyright of the artists who have chosen to publish their works on kymesunglasses.com or who have collaborated with kymesunglasses.com to create new expressive and artistic forms destined for publication, even if not exclusively on the Website, or which are an integral part of it. Furthermore, you are in no case authorized to use, in any way or form, the Contents of the Website and each individual work protected by copyright and other intellectual property rights. For example, you may not alter or modify in any way the Contents and works protected without the consent Kyme S.r.l., the Provider and, where necessary, the individual authors of works published on kymesunglasses.com.

3. LINKS TO OTHER WEBSITES

kymesunglasses.com may contain hypertext links (“links”) to other websites which are in no way connected to kymesunglasses.com. The Provider does not control or monitor these third party websites or their contents, and shall not be held liable for their contents and/or for the rules adopted by them regarding, but not limited to, your privacy and the processing of your personal data when you are visiting those websites. Please, therefore, pay attention when you access these websites through the links provided on kymesunglasses.com and read their Conditions of use and their privacy policies carefully. In fact, kymesunglasses.com’s Conditions of Use and Privacy Policy do not apply to the websites of third parties not managed by the Provider. kymesunglasses.com provides links to other websites exclusively to help its users in searching and surfing the Internet and to allow links to websites on the Internet. When offering links to other websites, the Provider does not recommend that its users access these websites or provide any guarantees as to the contents, services and products supplied and sold to users on them.

4. LINKS TO kymesunglasses.COM

If you are interested in linking to the home page or other pages on kymesunglasses.com, please contact the Provider at the following e-mail address: customerservice@kymesunglasses.com. We ask that you contact us in order to request our consent to kymesunglasses.com. The activation of links is granted on request free of charge and non-exclusively by the Provider. The Provider is entitled to object to the activation of links to its website in the event that the applicant who intends to activate links to kymesunglasses.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by market operators, or has made unfair competition activities vis-à-vis the Provider or the latter’s suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to kymesunglasses.com or to use unauthorized meta-tags without the Provider’s consent.

5. CONTENT DISCLAIMER

The Provider has taken every measure possible to avoid publishing contents on the website that describe or represent scenes or situations of physical or psychological violence that, according to the sensitivity of kymesunglasses.com users, could be seen as offensive to civil beliefs, human rights and dignity in all its forms and expressions. The Provider does not warrant that the contents of the website are appropriate or lawful in other countries outside Italy. However, in the event that such contents are deemed to be unlawful or illegal in some of these countries, please do not access this website. If you choose to access it nonetheless, we inform you that your use of the services provided by kymesunglasses.com is at your own exclusive and personal responsibility.

The Provider has also taken every precaution necessary to ensure users that the Contents of kymesunglasses.com are accurate and do not contain incorrect or outdated information on their date of publication on the website and, as far as possible, afterwards. Nonetheless, the Provider does not accept any liability to users for the accuracy or completeness of contents published on kymesunglasses.com, without prejudice to their liability for negligence or willful misconduct and other legal liability. Moreover, the Provider cannot guarantee that the website will operate continuously, without any interruptions and errors due to the connection to the internet. In the event of any problem in using our website, please contact our Customer Service or write to the following e-mail address: customerservice@kymesunglasses.com. A Provider representative will be at your disposal to assist and help you to restore your access to the website, as far as possible. In the same way, we also recommend you contact your internet services provider or check that each device for internet connection and access to web content is correctly activated, including your internet browser. Although the Provider will do everything possible to ensure continuous access to their website, the dynamic nature of the internet and its contents may not allow kymesunglasses.com to operate without any suspensions, interruptions or discontinuity due to updating the website. The Provider has adopted adequate technical and organizational security measures to protect services on kymesunglasses.com, the integrity of data and electronic communications in order to prevent unauthorized use of or access to data, and prevent risks of dissemination, destruction and loss of data and confidential/non-confidential information regarding users of kymesunglasses.com, and to avoid unauthorized or unlawful access to such data and information.

6. OUR BUSINESS POLICY

The Provider has a set business policy, and our mission consists of selling products through our services and website exclusively to “consumers”, intended as any natural person acting on kymesunglasses.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on kymesunglasses.com. If you continue to use the site, the Provider may refuse to accept purchase orders from persons other than consumers or any other purchase order which does not comply with the Conditions of Sale and these Conditions of Use.

7. APPLICABLE LEGISLATION

These Conditions of Use are governed by Italian law.