Services will be available
from Monday to Friday
10.00 – 18.00 (GMT+1)
tel. +39 080 321 05 57 / int. 5
CUSTOMER SERVICE ONLINE
Here you will find answers to your questions about shopping at our online store,
your order, payment options and more. simply select from the categories below for your complete information.
FOR FIRST TIME USERS
For your security, first-time orders can only be shipped to the cardholder’s billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder’s name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.
FOR REGISTERED USERS
If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first ‘Checkout’ tab.
HOW TO MAKE A PURCHASE
Shopping the kyme sunglasses Online Store is easy: if you know what you are looking for, use the specific category links, such as ‘sun’, ‘optical’, or the ‘miki’ section on the site. Once you have found an item, select your size and color and use the ‘ADD TO cart’ button underneath. Click on ‘Checkout’ to complete your order.
BILLING AND SHIPPING
Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.
From the options provided, select from the shipping methods that are available for the item(s) that you wish to purchase.
At this time, you must verify if your address information is correct, review your order, enter your payment method and click ‘Continue Checkout’.
After you complete the billing details, you will find in the ‘Order Summary’ a summary of the items you are purchasing and the order total. Click on ‘Proceed to payment’ to complete the checkout.
Once the checkout is completed, in ‘Your Order Confirmation’ page you will find all the details regarding your order, including billing and shipping address, shipping and payment method selected, a summary of your order and the total amount. You will receive an order confirmation email which will include an order number that you can use to track your order in ‘My Account’. Once your items have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent.
Payment for all goods can be by credit card. We accept payment with:
We ship worldwide. To offer you the best service and ensure fast worldwide deliveries we ship with BRT and DHL. Shipping rates vary based upon shipment type, destination (please see table below) and your rate will be automatically calculated at checkout.
We aim to dispatch all orders within 48 hours (orders accepted before 12:00 am CET will be shipped the same day). Estimated delivery times are to be used only as a reference and will commence from the shipping date; we are not responsible for any delays caused by destination customs clearance processes.
Here are the different shipping options offered.
|DESTINATION||COST||TIME / CARRIER|
|Italy||FREE||2-3 Working Days / BRT|
|express international EUROPE||€ 20.00||3-4 Working Days / DHL|
|express international WORLD||€ 20.00||5-7 Working Days / DHL|
In your order we’ll send a number od tracking.
If you are not satisfied with your purchase, you have 7 business days from the date of delivery to email email@example.com and obtain a return authorization number (RA #). Orders returned without a valid RA # may face a delay in processing and a refund may not be approved. If your return is approved you can proceed to send the package back. Unfortunately, we do not currently offer free returns for our customers except for items which have defects.
All merchandise must be returned unworn and in like-new condition with the original hangtag attached in order to receive a full refund.
Kyme reserves the right to refuse any returns that do not meet our quality control requirements.
Refunds are only issued after merchandise has passed our quality control check. Refunds are automatically processed in the original form of payment.
Please allow 5-10 business days for your refund to show on your bank statement.
Welcome to our website kymesunglasses.com (the “Website”). These Conditions of Use govern access to and use of kymesunglasses.com. The access to and use of this website as well as the purchase of products on kymesunglasses.com are based on the assumption that you have read, understood and accepted these Conditions of Use. This Website is managed and maintained by Kyme S.r.l. VIA RUGGERO BONGHI 1, 70022 ALTAMURA (BARI – ITALY), vat number 07503420726.
If you need assistance, visit our Customer Service area, where you will find information on orders, shipping, refunds and returns of products purchased on kymesunglasses.com, a registration form, tips and other general information on the services provided by kymesunglasses.com. You can contact us by email at: firstname.lastname@example.org.
The access to and use of kymesunglasses.com, including display of web pages, communication with the Provider, downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be solely liable for your use of kymesunglasses.com and its contents. The Provider shall not be considered liable for any use of the website and its contents made by its users that are not compliant with the laws and regulations in force, without prejudice to Provider’s liability for intentional torts and gross negligence. In particular, you will be solely liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.
Lastly, as all materials will be downloaded or otherwise obtained by using the service at the user’s choice and risk, any damage to computer systems or loss of data caused by the download operators shall be exclusively at the user’s liability, and cannot be attributed to the Provider. The Provider denies all liability for any damage resulting from the inaccessibility of the services on the site or any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, network, provider, telephone or connection issues, unauthorized access, alteration of data, or faulty and/or defective functioning of the electronic equipment belonging to the user.
The user is responsible for correctly storing and using their personal details, including the credentials allowing access to the services, in addition to any damage caused by the Provider or third parties following the incorrect use, loss or removal of said information.
2. INTELLECTUAL PROPERTY RIGHTS
All content included on kymesunglasses.com, such as works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos, and any other material published in any format on kymesunglasses.com, including menus, web pages, graphics, colors, screens, fonts and web design, diagrams, layouts, methods, processes, functions and software that are part of kymesunglasses.com (collectively, the “Contents”), are protected by copyright and all other intellectual property rights by Kyme S.r.l., an Italian company with registered offices in VIA RUGGERO BONGHI 1, 70022 ALTAMURA (BARI – ITALY) – and/or the Provider and other rights owners. You may not reproduce in any form, in whole or in part, kymesunglasses.com and/or its Contents without the express written consent Kyme S.r.l. and the Provider.
Kyme S.r.l. and/or the Provider have the exclusive right to authorize or prohibit any direct or indirect, temporary or permanent reproduction of kymesunglasses.com and its Contents in any way or form.
Regarding the use of kymesunglasses.com, you are solely authorized o view the Website and its Contents. You are also authorized to perform all temporary reproductions, without any personal financial gain, considered transitory or accessory, an integral and essential part of viewing kymesunglasses.com and its Contents, and all other navigation of the website performed exclusively for legitimate use of kymesunglasses.com and its contents. You are not authorized to reproduce all or part of kymesunglasses.com and its Contents in any form. Any reproduction must be authorized on a case-by-case basis by the Provider and/ Kyme S.r.l., or by the authors of the individual works contained in the Website if necessary. These reproductions must, in any case, be performed for legal purposes and in compliance with the copyright and other intellectual property rights of the provider and the authors of the individual works contained on the Website. The authors of individual works published on kymesunglasses.com have, at all times, the right to claim the ownership of their works and to oppose any deformation, alteration or other modification to them, including any damage caused to the works, to their honor or reputation. You undertake to respect the copyright of the artists who have chosen to publish their works on kymesunglasses.com or who have collaborated with kymesunglasses.com to create new expressive and artistic forms destined for publication, even if not exclusively on the Website, or which are an integral part of it. Furthermore, you are in no case authorized to use, in any way or form, the Contents of the Website and each individual work protected by copyright and other intellectual property rights. For example, you may not alter or modify in any way the Contents and works protected without the consent Kyme S.r.l., the Provider and, where necessary, the individual authors of works published on kymesunglasses.com.
3. LINKS TO OTHER WEBSITES
4. LINKS TO kymesunglasses.COM
If you are interested in linking to the home page or other pages on kymesunglasses.com, please contact the Provider at the following e-mail address: email@example.com. We ask that you contact us in order to request our consent to kymesunglasses.com. The activation of links is granted on request free of charge and non-exclusively by the Provider. The Provider is entitled to object to the activation of links to its website in the event that the applicant who intends to activate links to kymesunglasses.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by market operators, or has made unfair competition activities vis-à-vis the Provider or the latter’s suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to kymesunglasses.com or to use unauthorized meta-tags without the Provider’s consent.
5. CONTENT DISCLAIMER
The Provider has taken every measure possible to avoid publishing contents on the website that describe or represent scenes or situations of physical or psychological violence that, according to the sensitivity of kymesunglasses.com users, could be seen as offensive to civil beliefs, human rights and dignity in all its forms and expressions. The Provider does not warrant that the contents of the website are appropriate or lawful in other countries outside Italy. However, in the event that such contents are deemed to be unlawful or illegal in some of these countries, please do not access this website. If you choose to access it nonetheless, we inform you that your use of the services provided by kymesunglasses.com is at your own exclusive and personal responsibility.
The Provider has also taken every precaution necessary to ensure users that the Contents of kymesunglasses.com are accurate and do not contain incorrect or outdated information on their date of publication on the website and, as far as possible, afterwards. Nonetheless, the Provider does not accept any liability to users for the accuracy or completeness of contents published on kymesunglasses.com, without prejudice to their liability for negligence or willful misconduct and other legal liability. Moreover, the Provider cannot guarantee that the website will operate continuously, without any interruptions and errors due to the connection to the internet. In the event of any problem in using our website, please contact our Customer Service or write to the following e-mail address: firstname.lastname@example.org. A Provider representative will be at your disposal to assist and help you to restore your access to the website, as far as possible. In the same way, we also recommend you contact your internet services provider or check that each device for internet connection and access to web content is correctly activated, including your internet browser. Although the Provider will do everything possible to ensure continuous access to their website, the dynamic nature of the internet and its contents may not allow kymesunglasses.com to operate without any suspensions, interruptions or discontinuity due to updating the website. The Provider has adopted adequate technical and organizational security measures to protect services on kymesunglasses.com, the integrity of data and electronic communications in order to prevent unauthorized use of or access to data, and prevent risks of dissemination, destruction and loss of data and confidential/non-confidential information regarding users of kymesunglasses.com, and to avoid unauthorized or unlawful access to such data and information.
6. OUR BUSINESS POLICY
The Provider has a set business policy, and our mission consists of selling products through our services and website exclusively to “consumers”, intended as any natural person acting on kymesunglasses.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on kymesunglasses.com. If you continue to use the site, the Provider may refuse to accept purchase orders from persons other than consumers or any other purchase order which does not comply with the Conditions of Sale and these Conditions of Use.
7. APPLICABLE LEGISLATION
These Conditions of Use are governed by Italian law.
TYPE OF PERSONAL DATA COLLECTED AND PROCESSED
When users visit and view the Site, Kyme do not generally collect personal data from them, with the exception of “browsing data”. The technological platform through which the Site is made available to users automatically records some browsing data (the transmission of which is implicit in the use of internet communication protocols), such as the name of the internet access provider, the site of origin, pages visited, date and duration of the visit, etc. Such information allows users to access the Site and use certain services, and may be aggregated and used anonymously for statistical purposes and to verify that the Site is functioning properly.
Kyme and do not collect these browsing data in order to associate them with other information about the users and subsequently identify the users. However, browsing data, by their very nature, may allow identification of the users after they have been processed and associated with other information. Browsing data may therefore be used by Kyme and in order to ascertain any liability concerning computer crimes committed to the detriment of the Site or through the Site. With the exception of this possibility, the browsing data described above are stored only temporarily, in compliance with applicable regulations.
Data provided voluntarily by users collects and processes personal data that users provide voluntarily when interacting with the functionalities and services of the Site. In the sections of the Site where users’ personal data are collected, a disclosure is published pursuant to Article 13 of Legislative Decree 196/2003.
PURPOSES OF THE PROCESSING
Kyme process users’ data for the following purposes:
• management of browsing on the Site;
• management of Site security;
• compliance with legal and regulatory obligations;
• exercise of rights in judicial proceedings. process users’ data for the following purposes:
• management of sales and transactions performed in the context of the Kyme Online Store;
• management of orders;
• sale and delivery of products;
• management of returns and guarantees, and other activities necessary for the sale of products via the Kyme Online Store.
NATURE OF THE PROVISION OF DATA
With the exception of browsing data (which are automatically collected by the system), the transmission of data by users for the aforementioned purposes is optional. Failure to transmit data for commercial purposes will not affect your ability to access the functionalities offered by the Site, except that it will be impossible to buy products.
Users’ personal data are processed using IT and electronic tools, mainly via electronic and automated means and, in certain specific transactions, using paper documentation. In accordance with LD 196/2003, specific security measures are observed to prevent data loss, unlawful or improper use, and unauthorised access.
PARTIES INVOLVED IN THE PROCESSING
Users’ personal data are processed by parties designated as processors or tasked with processing, in accordance with the provisions of Articles 29 and 30 of LD 196/2003. In addition to the above, the data may be brought to the attention of third parties such as freelancers, consultants and, more generally, third parties that cooperate with Kyme and/or to pursue the aforementioned purposes, or third parties that have been tasked with activities on an outsourcing basis.
In any case, Kyme and undertake to provide such third parties only with the data necessary to perform the duties and activities assigned to them; it also undertakes to do everything in its power to ensure that third parties use the data received exclusively for the purposes indicated by Kyme and and in compliance with the applicable regulations on personal data processing.
Users’ personal data may also be brought to the attention of third-party companies in the event of mergers or demergers, acquisitions, disposals of companies or business units, or other extraordinary corporate transactions. Users’ personal data may also be brought to the attention of legitimate recipients pursuant to law or regulations, for example in the event of a request by the competent public authorities or judicial authorities or, more generally, in the context of judicial proceedings, as well as to protect and defend the Site and the rights of Kyme and.
Such parties shall process the data as autonomous data controllers or processors, depending on the case in question.
An updated list of all Data Processors may be requested from the Data Controllers identified below, the email address CUSTOMERSERVICE@KYMESUNGLASSES.COM.
Furthermore, these data may be transferred outside of the national territory in countries not belonging to the European Union. In this case, an adequate level of data protection will be guaranteed. The Data shall not be disseminated.
CONNECTION TO THIRD-PARTY WEBSITES AND SERVICES
Kyme e thus invite users to take care when accepting offers of services from third parties, and to read the information provided by the third party regarding its processing of personal data, which the Data Controllers have no control over, nor can be held liable for.
MODIFICATIONS TO THIS DOCUMENT
THE DATA CONTROLLER
• Kyme S.R.L., VIA RUGGERO BONGHI 1, 70022 ALTAMURA (BARI – ITALY), vat number 07503420726.
Users of the Site may exercise the rights pursuant to Article 7 of Legislative Decree 196/2003, which are reproduced in full below. These rights may be exercised informally simply by sending a request to the Data Controllers as identified above, to the email address CUSTOMERservice@kymesunglasses.com.
ARTICLE 7 OF LEGISLATIVE DECREE 196/2003. THE DATA SUBJECT’S RIGHTS
1. The data subject has the right to obtain confirmation of the existence or non-existence of personal data concerning them, even if they are not yet recorded, and the communication of said data in an intelligible form.
2. The data subject has the right to be informed of:
a. the origin of the personal data;
b. the purposes and methods of the data processing;
c. the logic applied in the event of processing performed with the aid of electronic instruments;
d. the identification details of the data controller, the data processors and the designated representative pursuant to Article 5, paragraph 2;
e. the parties or categories of parties to which the personal data may be communicated or which may access the data in the capacity of designated representative in the territory of the state, data processor or party tasked with processing the data.
3. The data subject has the right to obtain:
a. an update, adjustment or, where they have an interest therein, supplement to the data;
b. the deletion, anonymisation or blocking of data processed unlawfully, including data that do not need to be stored for the purposes for which the data were collected or subsequently processed;
c. a certification that the operations mentioned under a) and b) have been brought to the attention, including with regard to their content, of those to whom the data were communicated or disseminated, except in cases where this is impossible or requires a use of resources that is manifestly disproportionate to the right being protected.
4. The data subject has the right to object, in full or in part:
a. for lawful reasons, to the processing of personal data concerning them, even if it is pertinent to the purpose of the data collection;
b. to the processing of personal data concerning them for the purposes of sending out advertising or direct-sales material or for the performance of market research or marketing communications.
WHAT COOKIES ARE
Cookies are small text files that the websites visited by users send to their terminal (computer, laptop, tablet, smartphone, etc ) and where they are stored in order to be re-transmitted to the same websites at the next visit by the same terminal. Cookies are used for different purposes, they have different characteristics and may be used by both KYME S.r.l. or by third parties.
Please find below all the information about cookies installed through this Store Website and all the information about how to manage your cookies preferences.
WHAT KIND OF COOKIES WE USE ON OUR WEBSITE.
1. Technical cookies which do not require any Opt in by users:
Technical cookies do not require any consent by the user, they are installed automatically as a result of accessing the website.Please noted that all technical cookies on this Store Website are installed and operated by the company.
Among the technical cookies, we use:
• Navigation Cookies
Cookies ensuring the normal browsing and use of the website, through different options or services, aimed at increasing the website performance.
• Functionality Cookies
Cookies which save the users’ preferences to facilitate the users’ browsing experience, according to a set of selected criteria (such as, for example, language, text characters, browser type, etc.).
2. Cookies which require the users’ Opt-in.
All cookies, other than the technical cookies mentioned above, are installed or activated only if previous consent is given by the user, the first time she/he visits the Store Website. Opt-in may be expressed in a general way, by interacting with the brief cookie information banner on the landing page of the website, pursuant to the instructions set out in the above-mentioned banner (closing the banner, or by clicking the OK button, or by scrolling the page or clicking on any of its elements); opt-in can be also provided in a selective way described below. Opt-in given by users is tracked and recorded in order to make your next visits to the same website more effective. However, you can always revoke all or part of the consents previously given.
Among the cookies which require the users’ Opt-in, we use:
• Cookies managed by third parties
a. Online behavioural advertising cookies
These cookies, installed by third parties companies which carry out online profiling activities, allow to create an anonymous profile of the users based on their browsing experience on this and other websites. In this way, it is possible to provide you with advertisements targeted to your interests rather than generic advertising. Please find below the name of any third party, which manages the above-mentioned cookies, and for each of them the link to the page where it is possible to have more information and/or manage the consent.
Google, CloudFlare, Weborama.
b. Retargeting cookies
These cookies are used to send advertising to users who previously visited the Store Website. Please find below the name of any third party which manages the above-mentioned cookies, and for each of them the link to the page where it is possible to have more information and/or manage the consent.
c. Social networking Cookies
These cookies are collected in order to share content on social networks. Please find below the name of any third party which manages the above-mentioned cookies, and for each of them the link to the page where it is possible to have more information and/or manage the consent.
Pinterest, Facebook, Twitter, Youtube.
d. Analytics Cookies
These cookies are collected by third parties, both in an aggregated and non-aggregated form, in order to collect information on the number of users and on how they visit the website, such as information on which pages or sections are most viewed. Please find below the name of any third party which manages the above-mentioned cookies, and for each of them the link to the page where it is possible to have more information and/or manage the consent.
Adobe Site Catalyst, Google Analytics.
We would like to inform you that you can also manage your cookie preferences through your browser such as:
• Internet Explorer
If you are not familiar with the type and version of browser that you are using, we invite you to click on the “Help” button in the window at the top of your browser, where you can access all the information you need.
For any further information:
email address: CUSTOMERSERVICE@KYMESUNGLASSES.COM
1. DATA CONTROLLER
2. HOW TO ACCEPT COOKIES
3. WHAT ARE COOKIES?
Cookies are small text files sent by the sites you visit to your device (usually a browser). They are stored in the corresponding browser folder while you are visiting a website, and are sent back to the same site the next time you visit. Cookies do not contain comprehensible information but allow you to be associated with the personal data you provided on KYMESUNGLASSES.COM. Cookies are sent out by our servers, and no one can access the information they contain. Only TLG and KYME can use the information provided by the cookies, in an anonymous form, in order to optimise our services and website for your needs and preferences. They are used to improve navigation, save the preferences you enter (username, password, etc.) and to track your tastes and preferences, allowing us to conduct targeted marketing initiatives or provide services associated with the Data Controller’s activities, such as newsletters, site management notifications, etc. If you restrict their use, the usability of the website and its contents will be affected. You can always block cookies in advance or delete them from your browser cache, but if you do so, the services offered by the web application may be limited.
4. TYPES OF COOKIE
Strictly necessary cookies : we use some strictly necessary cookies to allow you to access the site, navigate from one page to another and use the services you request.
Performance Cookie: we use this type of cookie to analyse visitors’ behaviour and monitor site performance. This allows us to keep the quality of the services high, identifying and quickly correcting any problems that could arise. For example, we use performance cookies to track which pages are most popular, the most common navigation behaviour and which error pages are viewed by users.
Functional cookies: we use this type of cookie to save your preferences. For example, they can save the language and currency you select, so you don’t have to specify them every time you visit.
5. MANAGING COOKIES
Most browsers are configured to accept, control or disable cookies through the settings menu. The cookies are linked to the browser you use and can be disabled directly through it. The following links tell you how to manage cookies for these browsers:
• Internet Explorer